De Risking Black Box

On November 8, 2023, OpenAI experienced a major service outage that took ChatGPT offline for over 90 minutes. Thousands of businesses that had integrated ChatGPT into their operations were suddenly unable to serve customers, process orders, or generate content. For a startup that depended entirely on OpenAI's API, this outage was existential. This book addresses the single point of failure problem in AI-dependent businesses. It provides frameworks for understanding, measuring, and mitigating the risks of building on third-party AI infrastructure.