Ship a Safe Chatbot for Customer Support

# Ship a Safe Chatbot for Customer Support ## 1. Define answer boundaries List what the bot can answer: product setup, billing policy, account navigation, and known troubleshooting steps. Everything else should escalate. ## 2. Use retrieval before generation Search the help center first. Give the model only the matching articles, then require a short answer with a link to the source. ## 3. Log escalations Store unanswered questions, failed searches, and handoff reasons. Use that list to improve documentation every week. ## Checklist - Confirm the input data is safe to process. - Keep a human review path for uncertain results. - Measure the workflow before adding more automation. A support chatbot should reduce repeated questions without hiding uncertainty from the customer.